Center for Natural Healing 1-800-757-9731

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Orders

Minimum Orders
We do not require a minimum dollar amount on orders.

Sales Tax
Tax will be charged to all North Carolina orders.

Shipping Lead Times
Most orders ship within two (2) business days.

Out of Stock Items
If you have ordered an item that is currently not in stock, you will be notified. Always submit your telephone number when placing an order.

Price Changes
Prices are subject to change without notice.

Payment Options
Currently, we are able to accept Visa, Mastercard, American Express, Discover, Personal Checks and Money Orders. Please note that paying via Personal Check will delay your order, as we will need to make sure that the check has been cleared by our bank before shipping your order. We do not accept COD orders.

Returned Checks
There is a $25 surcharge applicable to any and all first time returned checks. If you issue a check that is returned by the bank, no other checks will be accepted on future orders.

 

Returns & Cancellations

Returns
All returns must be requested within 30 days from receipt of goods. Unless we are at fault in filling your order, all returned merchandise is subject to a 20% restocking fee. We do not refund shipping costs. All returned merchandise must be in unopened, original packaging and in resalable condition to receive a refund. We do not accept returns on special orders.

Cancellations
We may be able to cancel your order except for the following conditions. Orders cannot be cancelled once your order has been shipped. If the product you requested is a special order and it has been ordered from the manufacturer, the order cannot be cancelled.

Damage Claims
If a package is obviously damaged upon arrival, please refuse delivery and notify us immediately. If an order is damaged only internally, please notify us within two (2) days of receipt of your order to place a claim. All boxes, packaging materials, and product must remain intact and undisturbed in order to process a claim. There is a very high possibility that the shipping carrier will need to inspect the damaged order.

 

Our Privacy Policy

Center for Natural Healing is committed to protecting your right to privacy and will always do our absolute best to ensure we conform to not just the laws at the time, but also our moral obligation to you. That's why we will never knowingly allow anyone to use any data about you that we hold unless legally required to do so, and we will always keep it secure and (where possible) will remove all trace of it at your request.

Like most websites, this site uses cookies (read more about them below) and also like most websites this site may share your IP address (read more about them below) with some online services. By continuing to use the site, you agree to this. We don't do either of these things because we're evil, it's just for a modern website to work the way most people want them to work, you have to! DON'T PANIC though, for the majority of users you're not directly identifiable by these actions.

Personal Information
When you place an order with us or request a catalog or product information, we need personal information about you which may include your name, phone number, billing address, shipping address, email address, and credit card information. We may also collect information on how you communicated with us. We do this primarily so that we have alternate ways of communicating with you should the information you provided be inadequate. Information on how you communicated with us can include: the return email address shown in your email messages, the return address on envelopes, the fax number on faxes, the phone number from which you are calling and any other information that might help us to contact you that might be included with your payment. Your personal information is used to process and ship your order and to fulfill any other requests you may have. If at any time you choose to discontinue using our products and services, you may request that any stored personal information be removed from our system.

Receiving Email and Mail from Us
On occasion we may notify our customers about our products, promotions, and services either via email or postal mail. This is usually at your request. To remove your name from our email list, send an email to . For your convenience, we will include instructions to unsubscribe at the bottom of every promotional email we send. To remove your name from our postal mailing list, please email us at or call us at 1-800-757-9731.

Privacy Statement
We are committed to protecting your privacy. We are the sole owner of all information collected at this site and at our offices. We pledge that we will not sell, share nor rent this information to others in any way without your explicit permission.

Leaving Our Site
Center for Natural Healing has no control over the privacy practices of sites outside our domain. If you follow a link to another web site, read that site's privacy policy and contact their administrator with your privacy related questions.

Cookies
Cookies are tiny files that are added to your computer as you use and interact with websites. They are used mostly for good: To improve your experience, sometimes for bad: Search engines, Social sites etc. may use them to track what a computer (the computer, not the person) is looking at. Many like Google will use them to target you with adverts and for analytics, which results in them being able to build a profile of what you do online. You will get these cookies added to your computer when you land on certain websites, like Google, Youtube, Facebook etc. This site makes use of Cookies, mainly so we can be sure to only show you certain content once, for example, popups or reminders.

Cookies can sound a bit Orwellian and "Big Brother", but mostly they're pretty harmless and unless you land on a website that requests your data and you offer it, the data they hold is mostly anonymous, they don't have your name and email address etc. You can clear out your cookies by clearing your browser history.

However, as we said this site from time to time will use cookies (never for data gathering or advertising). It is generally good practice to install a cookie manager so that you can see what websites install what cookies, as most have them but few admit to it.

Cookies generally fall into three categories: Session, 1st Party Persistent & 3rd Party. A fuller explanation of these is at the bottom of this privacy policy.

IP Address
An IP address is a unique number that identifies your computer on the internet; it is in the form of 111.222.333.444. Lots of services, like YouTube, Facebook etc., requires that websites send them your IP address before they allow sites to display things like embedded video, or Facebook elements, and so on. In reality, your IP address isn't personal data, as 99% of the time, you can't be identified by it. Regardless, some consider do consider it as such, so to keep ourselves in the clear we've added this bit to our privacy policy: On occasion, your IP address may be shared with some service providers.

Newsletter Sign-up
Our newsletter sign-up process is distinct from other areas of consent when it comes to your data and uses a double opt-in/2 step verification confirmation that complies with all the latest regulations (GDPR, etc.). It includes a clear indication from you that you wish to be added to our newsletter list. There is no ambiguity in our signup process; you can’t sign up by mistake nor can anyone signup with your email address due to the double opt-in/2 step verification. We record the location, time and place that you signed up. Removing yourself from our newsletter list is easy: Just click the unsubscribe link in the newsletters we send.

We don't share our newsletter lists with anyone else, other than the service we employ to send out our newsletters.

Data Protection Officer
If you have any questions about our privacy policy and your data, or would like to know what data we hold about your you can contact us using the details on our regular contact page, making the subject of any emails “FAO: Data Protection Officer”. We will then forward your email to our DPO who will respond accordingly.

In most circumstances, we will respond within 30 days.

If we suspect any abuses of this requirement (multiple requests in a short space of time etc.), we reserve the right to refuse.

For most requests to be processed, we will need you to provide proof as to who you are and that you have a lawful right to access the data.


Cookies: Further Explained

Session cookies
Session cookies are added to your machine as you surf websites. They are only retained for as long as your browser remains open. They allow a form of memory to exist between your browser and the websites you visit, such as pages visited, shopping cart contents, last viewed items etc. These cookies will remain after you leave the website but will be deleted once you close the browser (fully close it, not hide or minimize it).

1st Party Persistent Cookies
"Persistent cookies" remain on your computer even after you've closed the browser. 1st Party cookies can only relay information back to the website that placed them on your computer. Typically they're used to store site preferences to save you from having to re-enter information on future visits. They may also be used to track your activities (links clicked, pages visited etc.) while visiting a site. Persistent cookies remain on your computer until you remove them, normally by using the browsers clear history feature, although other methods exist.

3rd Party Persistent Cookies
"Persistent cookies" remain on your computer even after you've closed the browser. 3rd Party cookies are typically used when a website has part of its content delivered via a third party, like embedded videos, maps etc. Websites featuring advertising commonly use 3rd party cookies to deliver the adverts; Over time 3rd party cookies will build up a profile your online habits (websites viewed, links clicked etc. so they can deliver targeted adds. 3rd party cookies have other purposes too, for more information on this we suggest you search the internet for "what do 3rd party cookies do?". We try to avoid third-party cookies as much as is possible. However, we may, from time to time utilize third party content and cannot guarantee that such content does not have third-party cookies delivered with it. Persistent cookies remain on your computer until you remove them, normally by using the browsers clear history feature, although other methods exist.

 

All policies are subject to change without notice. Any changes to our privacy policy will be posted here. This policy is dated May 25, 2018.

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